|If you are having trouble logging on or require a username and password, let us know by sending an e-mail to the Help Desk or by calling +1 (613) 656-8086 in the US/Canada|
+44 (0)20 7193 3641 or 0800 612 3233 in the UK.
IMPORTANT NOTICE: In 2016, the Ottawa office migrated to a new help desk ticketing system, JIRA. Until further notice, the old ticketing system will be available for searching only. Downloads and documents will still be available on this site.
We have sent the key contact at your institution a brief instruction guide on how to use the new system. If you missed one of our online sessions and would like a walk-through of the new ticketing system, please email Chris (firstname.lastname@example.org) to schedule a session.